The Hazards of ERP Implementation Consulting
Marin County, California has launched a legal action against Deloitte, alleging that the latter misrepresented their knowledge of SAP and failed to deliver on their contractual obligations. Deloitte, on the other hand, says the system was working properly when they finished their assignment and that they met all their contractual obligations. Which one has the strongest case will be determined in the courts. However, the case points to the difficulties of ERP Consulting. Very complex, time consuming and difficult to measure the outcomes. The time and resources to complete the implementation are often under-estimated. Here's an article on the legal action.