Learning From Service Failures

Not many professionals write about their failures, but Gene Marks does. He runs a small IT consulting and advisory company and is brutally honest about his client service failures. They are failures most IT professionals encounter from time to time, and - truth be known - a great many IT professionals have at one time or another been responsible for. Knowing when to speak out about such matters as putting the wrong person on a job in time to prevent the damage is a skill often born of experience. Same with knowing the value of firm quotes given up front to a client.

Marks' article, linked here, is good food for thought for all IT professionals out there. Learning from past mistakes, whether ones own or the mistakes of others is a necessary part of growing.