E-Commerce News: BPM & BPO: Keys to BPO Success: Accountability, Monitoring

The Aberdeen Group has released a survey of 170 Companies that have outsourced their Business Process Activities to Global BPO Service Providers and have drawn some interesting conclusions as to the reasons for their success. The reasons range from keeping costs low to better accountability. This article provides a summary and it is interesting reading. E-Commerce News: BPM & BPO: Keys to BPO Success: Accountability, Monitoring