IBM Systems Journal | Vol. 47, No. 1, 2008 - Service Science, Management, and Engineering

IBM Systems Journal Vol. 47, No. 1, 2008 - Service Science, Management, and Engineering: "Recognizing the growing significance of service innovation in the global economy, many in academia and industry have suggested that there is a need for a new science of service systems whose chief goal is the development of efficient and scalable methods for service system analysis, design, implementation, and delivery. This issue presents 14 papers on a variety of aspects of service science, management, and engineering in an effort to help define and promote research in this emerging multidisciplinary field."

Technology for Small Business

Cloud computing is gaining some popularity with small business as well as large. It offers convenience for people on the road because they can access their apps and data from any computer that has access to the internet. They don't have to take their laptop with thm and find a suitable connection. Also, from a security perspective, despite the concerns often expressed about having data resident on outside systems, cloud computing may be an answer to the current problems with the security of mobile units, like pc's, handhelds and smartphones. The security issues may in fact be less severe and ultimately more controllable. It's like any outsourcing activity - you need to know the service provider and to become familiar with their security procedures. Technology for Small Business

What makes a Cybercriminal tick? This article is written from the perspective of a systems attacker and provides some insight into this question. Also, the article provides a good description of some of the technoques that Phishers use, and why they do it.
http://www.issa.org/Downloads/Journal%20Feature.pdf

Smart phones 'bigger security risk' than laptops

A new survey of 300 IT professionals indicates that smart phones are seen as a greater security risk than laptops. The reason - smartphone users just don't use the password features. Also, there is, of course, a greater risk of loss. Smart phones 'bigger security risk' than laptops

globeandmail.com: Watchdog urges firms to lock up customer digital data

Jennifer Stoddard, Privacy Commissioner of Canada, has released her annual report on PIPEDA (http://www.privcom.gc.ca/information/ar/200708/2007_pipeda_e.asp) and has urged companies to take greater care with the private information they currently hold in potentially insecure platforms such as laptops. It was also reported that work is underway to draft legislation that will require companies to report breaches of security with regard to their data. Security over data help on laptops and handhelds continues to dominate the news and points to the need for this area to remain a major element of an organization's security strategy. globeandmail.com: Watchdog urges firms to lock up customer digital data

Bank loses tapes with data on 4.5M clients

It's happened again. Backup tapes containing private data for (this time) 4.5 million customers were lost by a bank. Bank of New York Mellon - rather their backup outsourcer - Archive America lost the tapes while they were in transit. Once again, they were not encrypted. This time, the loss was not even reported to customers for three months. The case shows - again - that, while companies can outsource key functions, they cannot outsource the responsibility that goes with them. They need to have strong monitoring and management processes for their outsourced activities. Also, the case again demonstrates the need for data encryption for data in transit - something that should be considered for every corporate security policy. Bank loses tapes with data on 4.5M clients

Crimes in cyber space

As internet exposure has become a greater risk factor for companies in recent years, so cyber insurance has grown in its importance as a risk mitigation tool. Cyber insurance covers the exposures arising from cyber crime. From 2002 - 2006, gross premiums from cyber insurance more than tripled. Crimes in cyber space